Privacy Policy

1. Purpose

Within the scope of offering our products, we collect certain personal data about you to facilitate our relationship with you and provide you with the best possible shopping experience. Through the Privacy Policy, we aim to explain our practices and policies regarding the collection, use, and sharing of data and cookies that are collected from or about you.

2. How we collect data

Your data is collected when you contact us through our contact form, through our order, through registration on newsletter, by telephone, or email, or in any other way you may send us your data.

3. What data we collect and why

The table below lists the data we collect from you, the purpose for which we use it, and why it is necessary in each case.

 

Purpose of data processing	Personal data	Why the data is necessary
Order Execution	Personal identifying information (full name) Contact information (shipping address, phone number, email address) Tax identification information (VAT,TAX OFFICE) Login credentials	So that registration/login can be completed, your order can be processed, or any returns can be made.
Handling inquiries, complaints, and addressing issues	Personal identification information (name and surname) στοιχεία επικοινωνίας (διεύθυνση αποστολής, τηλέφωνο, ηλεκτρονική διεύθυνση) tax identification details (Tax Identification Number – VAT and Tax Office). πληροφορίες σύνδεσης	To properly address questions, any complaints, and issues. We have a legitimate interest in providing the best experience for our customers and addressing any issues.
Newsletter subscription	Personal identification information (name and surname) contact information (shipping address, phone number, email address)	to receive updates and offers from our company after you provide your consent.
Creating a member account using social media credentials”	personal identifying details (full name) Contact information (email address)	so that you can place your next orders without needing to re-enter your information.
collection and management of partnership requests	personal identification details (full name of the responsible person) contact information (address, email address, phone number) company details (company name, activity)	All personal data and information provided through the electronic partnership application form will be used only to the extent required for the evaluation and management of partnership requests and for statistical purposes.

 

4. For how long do we retain your data

It is our policy to retain your data for only as long as necessary for the purpose for which it was collected, following the principles of data minimization and storage limitation For all of the above reasons, your data will be retained for a minimum of five (5) years after the termination of our customer relationship In addition, we align the retention of your data with possible variations arising from the exercise of your personal data protection rights.

5. Disclosure of personal data to third parties

We will not assign, disclose or rent your personal information to any third party/entity other than as described in this Privacy Statement. The company transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.

The data is only transferred to partner companies with ours that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with us for the purpose of evaluating the quality of service provision and evaluating our products & services. Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you. Finally, access to the data is given to independent service providers who have built our website, as well as those who provide us with technical support or hosting for the operation of the website.

We seek to ensure that all such third party/independent service providers will not use your personal data for any purpose other than to provide the services for which they are contractually bound. We also create contracts with these independent contractors that require them to comply with the personal data protection standards required by law and to use the data only for the purposes for which it was provided.

Finally, we reserve the right to disclose your personal information to third parties if we are required to disclose or share your personal information to comply with any legal or regulatory obligation.

6. Data Security

We make great efforts to protect our users from any unauthorized access or alteration, disclosure, or destruction of the data we hold.” Specifically:

• We encrypt the transfer of data to and from the website using SSL.

• We monitor data collection, storage, and processing practices, including physical security measures, to protect against unauthorized access to systems.

• Access to personal data is restricted to our employees and collaborating entities who need to know this data to provide services to us. These collaborating entities and how your data is safeguarded are explicitly mentioned in this privacy statement (section 5: disclosure of personal data to third parties).

7. access minors

The products we offer are intended exclusively for purchase by adults, not by children or individuals under the age of 16.

If you are under the age of 16, you may use our website only with the involvement and approval of a parent or guardian.

8. Cookies

A “cookie” is a small text file that is downloaded to your device when you visit a website and allows the website to gather certain information from your web browser, such as your preferences. We consider it important for you to know what cookies are used on our website and for what purposes they are used. The two main categories cookies used on our website are strictly necessary cookies and cookies third party:

Absolutely necessary cookies These cookies are necessary for the proper functioning of our website and to allow you to navigate it and use its features, such as accessing secure areas of the website. Without these cookies, some of the services and features of the website, such as a shopping cart or electronic payment, cannot be provided.

Cookies third party

Third-party cookies include performance, functionality, and promotion/targeting cookies.

• Cookies performance: collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are used only to improve the way a website works

• Cookies functionality: they allow the website to remember the choices you make (such as your username or the region you are in) and provide more personalized features. They can also be used to remember the changes you’ve made to the website or to provide services you’ve requested, such as chat or social media integration. The information collected by these cookies can be anonymized and does not have the capability to track your browsing and activity on other websites.

• Cookies for advertising/targeting are used to provide content that is more relevant to you and your interests. They are also used to deliver targeted advertising or offers, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns. They can also be used to store websites you’ve visited to determine the most effective online marketing channels and to reward external websites and partners that have referred you to our website.

You can change your consent regarding the use cookies party here

9. The rights for the protection of your personal data

At any point during the retention or processing of your data, you retain the following rights, and you can also submit the corresponding requests:

• Right of access – you have the right to access the personal data we hold about you.

• Right of rectification – you have the right to correct inaccurate or incomplete data we hold about you.

• Right to erasure – you can request the deletion of the data we hold about you from our records, and we are obligated to fulfill your request in specific cases.

• Right to restriction of processing – you have the right to request that the processing of your personal data be restricted and we are obliged to comply with this request where certain conditions apply

• Right to data portability – you have the right to request that the data we hold about you be transferred to another organization

• Right to object – you have the right to object to the processing of personal data concerning you under specific conditions.

• Right to withdraw consent – where the legal basis for processing your data is “Consent,” you have the right to withdraw your consent at any time.

All your requests related to the above rights can be submitted through the contact form or through the personal account management pages.

The Process for handling any request related to the above rights is as follows: We will evaluate your request and respond regarding its progress (approval, partial approval, or denial) as soon as possible and within one month from the date of submission. In case our company rejects your request related to the aforementioned Personal Data Protection Rights, we will communicate the reasons for the rejection to you. You have the right to lodge a complaint directly with the supervisory authority and our Data Protection Officer regarding this matter.

We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical effort or have disproportionate technical consequences, endanger the privacy of others, or are impossible to implement.

10. Changes to the Privacy Policy

Our Privacy Statement may change from time to time. We continuously strive to review and update this Privacy Statement to ensure compliance with legal and regulatory requirements while providing the best protection for your personal data. We will post any changes to this privacy statement on this page.

11. The Data Protection Officer for matters concerning your data

This website is owned by the company “AFOI BOUTOU OE.” If at any time you believe that we are not in compliance with the provisions outlined in this Statement or any other matter related to data protection, please contact us via email at: [email address]. info@boutos–pets.gr The Data Protection Officer is Mr. Andreas Boutos